Shipping - The Montana Chocolate Company



The Montana Chocolate Company Shipping Policy We happily ship within the United States via UPS and United States Postal Service. Please check the item details for specific information regarding shipping delivery methods and exact shipping amounts. At this time we do not ship to P.O. boxes.

Delivery: We ship Monday through Thursday. Items will generally ship within 2 business days from receipt of payment. Once your purchase has been shipped, you will receive an email detailing your delivery confirmation number and link to mode of shipment.

Overnight Shipping Policy: Our product is created in small quantities. This may cause a delay in shipping. We will ship your order as soon as the product is made. To check product availability please call us at (406) 777-0808. Any order placed after 12 p.m. may not be shipped until the next business day.

Refunds and Returns: We want you to be completely happy with your purchase so in the very unlikely event that you feel a need to return, we offer you a no hassle guarantee. You may return your item within 14 days for a 100 percent refund, less any shipping charges.

Warm Weather Shipping Policy: Great news! It is not impossible to ship our delicious confections during warm weather months! **Effective May-September. It is of the utmost importance that our divine creations reach their destination at the peak of their perfection. Most of our products are heat sensitive and need extra care when shipped in warm weather. This is why we instituted a warm weather shipping policy. Many of our products are perishable in temperatures above 80 degrees F. to avoid damage from confections being exposed to high temperatures, we take special precautions by packing your order carefully in a well insulated box and packed with special ice packs to keep your product at its optimal temperature. Our packaging treatment is durable and lasts for 48 hours under normal conditions. What this means for you is an expedited shipping option must be chosen to limit the delivery time within the 48 hour window should temperatures be in the 80 degree F window or above to ensure your product arrives in tip top condition. All shipments originate from our factory in Stevensville MT. Please take note orders are not processed on weekends or holidays as our preferred shipping partners are closed on those days. Orders subject to our “Warm Weather Policy” only ship Monday through Wednesday outside of Montana. Orders placed after 11am Mountain Standard Time, will be held for shipping on the following Monday. When your order ships you will receive an email containing the method of delivery and the tracking number. Warm Weather delivery may be extended beyond the months of May-September depending on location and weather. We, at The Montana Chocolate Company, will be able to quickly and effectively provide with the exact shipping amount based on location and will ensure we handle your treasure with the greatest of care.

Questions? Please contact our customer service dept at: 1-406-777-0808 Monday – Friday 9-5pm Mountain Standard Time.